Last update: January 21st 2019
1. WHAT DATA DO WE STORE?
We store all of the data that we need in order to maintain our relationships with customers and clients. This data ranges from records including full name, email address and country, to more extensive records that include full name, telephone number, email address, home and work address.
For tax purposes, if you attend a training or buy a product, we will store your tax or VAT identification number and all of the data that we need to issue a correct invoice in all of the jurisdictions in which we operate.
In addition, if you attend a training or buy a product, we will also keep a record of that transaction to be able to discern if you meet the prerequisites for advanced trainings.
We may store both your shipping address, for product delivery, and your billing address, which can be used to verify credit card payments or other methods of payment.
2. WHY DO WE STORE YOUR DATA?
We store your data in order to provide the services we offer free and to fulfill our contractual undertakings with our customers and clients.
Personal data is stored to be able to send you information about products and services and to register you for trainings, conferences and trips.
By keeping a record of the products you have purchased, and the trainings in which you have participated, we are able to check your prerequisites for future, more advanced trainings.
3. WHO HAS ACCESS TO YOUR DATA?
Within Code Lemuria, the individuals with access to your data are those requiring those data to be able to fulfill our contractual agreements with our customers and clients. These may include our communications and marketing team, our event organizers, administrative staff and contractors.
In addition, outsourcing work on specialist tasks within IT and accounting, for example, sometimes requires us to grant consultants access to your data whenever and wherever this is required to fulfill our legal obligations towards official authorities or to develop and improve our services.
In addition to our internal team and the external agencies with whom we work, all Code Lemuria facilitators listed on our website are granted access to your basic data (full name, email address, mailing address country and phone number) when you register for one of their trainings through our website www.www.codelemuria.com.
4. DO WE SHARE YOUR DATA?
As mentioned above, we share your data with those Code Lemuria facilitators with whom you choose to take a training.
We do not share your data with facilitators with whom you have not taken a training.
All facilitators/subcontractors are bound by the same data protection agreement to which we adhere.
5. HOW LONG IS THE DATA STORED?
We keep the data stored as long as…
• we have a relationship with you as customer, client or interested party
• we are legally obliged to, for tax purposes
• until you unsubscribe or ask us to delete your information
6. WHAT DATA PROTECTION RIGHTS DO YOU HAVE AS A CUSTOMER?
As a customer, you have the right to…
• manage your email or paid subscription
• correct any and all information we have stored
• request details of the data we have stored regarding you
• request deletion or limitation of your stored data
If you would like to update, change or amend your data, please let us know by contacting us at this email address: firstname.lastname@example.org
If you would like to be deleted from our database, please contact us here: email@example.com
7. ARE CUSTOMERS OBLIGED TO PROVIDE THEIR DATA?
Yes, as a customer or client, you must provide the data we need to be able to fulfill our contractual obligations within the various services we offer.
Depending on what you are requesting from us, we will ask you to provide information that may range from your full name, email address and country to more extensive details including full name, telephone number, email address, home and work address, as well as details of dependents.
8. COOKIES, PROFILING AND AUTOMATION
We do not perform any form of automated profiling. Sometimes we will check what topics a client may be interested in based on his/her previous choices of trainings or products.
We do not share your data or sell it to any external agencies.
8.2 What is a Cookie?
Cookies are small text files sent from a website and stored in a user’s web browser while the user is browsing a website. When a user visits a website more than once, the browser sends Cookies back to the website, allowing the website to recognize the user and remember things like their personalized details and preferences. More information about Cookies and details of how to manage or disable them can be found on aboutcookies.org.
Yes. We may obtain information about your prior visits to our site or whether you entered our Site from an affiliate website by using Cookies that are typically stored on the hard drive of your computer or on your mobile device.
8.5 What types of Cookies do we use?
Preferences: We use temporary “session” cookies which enables your web browser to remember which pages on our Site have already been visited. This information may be used to help us to improve, administer and diagnose problems with our Site and server. Our Site may also use other technical methods to track visitor usage, including web beacons. (“Web beacons” are small pieces of data that are embedded in images on the pages of a website.) We may also use these technical methods to analyze the traffic patterns on our Site, such as the frequency with which our users visit various parts of our Site. These technical methods may involve the transmission of information either directly to us, or to another party authorized by us to collect information on our behalf.
8.6 Third Party Cookies
Some Cookies that have been set on our Site may not be related to or controlled by us. When you visit a page with content embedded from, for example, Twitter or Facebook, these service providers may set their own Cookies on your web browser. We do not control the use of these Cookies and cannot access them due to the way Cookies work, as Cookies can only be accessed by the party which originally set them. You should check the third party’s website for more information about these Cookies.
You can change your web browser settings so your computer warns you each time a Cookie is sent, or to turn off all Cookies. Each browser is a little different, so please look at your browser “help menu” to learn the correct way to modify your Cookies. However, if you disable Cookies you won’t have access to many features that may make your browsing of our Site and use of our services smoother, and some of our services may not function properly or at all. For example, if you disable Cookies you will not be able to login to your user account, or make an online purchase.
9. WHERE DO WE STORE YOUR DATA?
We use multiple systems for storing your data to fulfill our contractual agreements with customers and clients and that also enable us to operate globally.
In general, information is stored in cloud services and on computers in the United States of America, Chile and the European Union. Geographical locations may differ between the different services we provide.
10. HOW DO WE PROTECT YOUR DATA?
Code Lemuria staff, contractors and the external agencies with whom we work have all signed NDAs (Non-Disclosure Agreements).
The stored data can only be accessed through security-protected entry points by users with permission to access the information. All Code Lemuria facilitators/sub-contractors have signed data protection agreements safeguarding the information we share with them.
11. CONTACTING US